We are dedicated to processing and delivering your orders with speed and efficiency. We understand the importance of timely delivery, and we want to ensure that your shopping experience with us is seamless from start to finish.

Please take a moment to review our shipping policy below to gain insight into how we manage the shipping process for your orders.

FREE SHIPPING ON ORDERS OVER $60

Enjoy free shipping within the US for all orders totaling $60 or more. The discount will be automatically applied at checkout, making it easier than ever to receive your favorite items without any additional shipping costs. Shop now and take advantage of this offer!

FULFILLMENT TIME

• Ready to Ship Products: Our fulfillment time for non-personalized products is usually 1-3 business days from the date of order placement.

• Handmade Personalized Items: For handmade customized items, fulfillment may take slightly longer, typically 2-10 business days, depending on the item. Each product is meticulously crafted with care to meet your specific requirements.

SHIPPING TIME

The shipping time for your order can vary based on your location and products purchased. Once your order is fulfilled, the shipping time is determined by the shipping method chosen during checkout and the final destination, including factors such as country, state, and city.

Below are estimated shipping times:

 * Please note that these are general delivery estimates. For the most accurate delivery times and prices based on your location, please refer to the information provided at checkout or on the product listing pages.

TRACKING INFORMATION

All orders are shipped with a valid tracking number. Once your order is dispatched, you will receive a notification via email containing your tracking information. This allows you to track the status of your order and estimated delivery date using our tracking portal. 

DELIVERY ESTIMATES

Please note that delivery estimates provided at checkout are approximate and may vary depending on external factors such as carrier delays, customs clearance processes (for international orders), and unforeseen circumstances beyond our control. While we make every effort to ensure timely delivery, we appreciate your understanding in cases where delays may occur.

ORDER STATUS

You can check the status of your order at any time by logging into your account on our website and navigating to the "Order History" section. Alternatively, you may contact our customer support team for assistance with tracking your order or any other inquiries related to shipping.

CUSTOMS & IMPORT TAXES

Please be aware that customers are responsible for any customs duties, taxes, or import fees levied by their country's customs authorities. While we strive to assist with the handling of such charges, there may be limitations and occasional fees that are beyond our control.

Customs policies vary widely from country to country, and we encourage buyers to familiarize themselves with their local customs regulations to avoid any unexpected fees or delays in receiving their orders.

DELIVERY TO P.O. BOX

We offer delivery to P.O. boxes via standard or expedited shipping methods only. However, for express shipping services, we partner with reliable carriers such as DHL and FedEx, who do not deliver to P.O. boxes. Therefore, a regular address is required for express shipping orders. Additionally, our shipping partners may require a phone number for delivery purposes.

Please note that your phone number will be collected in accordance with our Privacy Policy, which outlines how we handle and safeguard your personal information.

LOST OR STOLEN PACKAGES

While we take great care in ensuring the safe delivery of your orders, we cannot be held responsible for lost or stolen packages during transit. If you believe your package may be lost or stolen, we recommend taking the following steps:

• Check with Local Post Office: Contact your local post office or courier service to inquire about the status of your package. They may be able to provide additional information or assistance in locating your shipment.

• Check with Neighbors: Reach out to neighbors or nearby residents to see if your package was mistakenly delivered to the wrong address.

• Track Your Package: Please, monitor the status of your package online to track its location and delivery progress. TRACK YOUR ORDER HERE

• Contact Us for Assistance: If you are unable to locate your package after exhausting these options, please contact us for further assistance. We'll do our best to help you resolve the issue and determine the best course of action.

While we understand the frustration of lost or stolen packages, please note that once a package has been handed over to the carrier for delivery, it is no longer under our direct control. However, we are committed to providing support and assistance to our customers throughout the shipping process.

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If you have any questions, issues, or concerns that are not addressed in our FAQ section or policies, we're here to help! Please don't hesitate to reach out to us via email at support@devavida.com or through the chat option available on our website.

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We are ready to assist you and ensure that you have a positive shopping experience with us. ♡

Last updated: 9/11/2024