We want you to shop with confidence and peace of mind. While issues are rare, if something doesn’t go as expected with your order, our Purchase Protection Program is here to support you on all eligible purchases.

Our program is designed to help when an item:

• Doesn’t arrive within the expected delivery timeframe

• Arrives damaged or unusable

• Arrives later than the estimated delivery window shown at checkout

• Differs significantly from the product description or photos, such as receiving the wrong material, color, or design

If any of the above happens, our team will review your case and work with you to find a fair resolution in line with our program terms.

• If your order doesn’t meet the requirements of our Purchase Protection Program, our shop policies provide details on possible cancellations, returns, or exchanges where applicable.

• Buyers are responsible for all customs duties, import taxes, and government-imposed fees. Orders that are delayed, refused, or not delivered due to failure to pay these charges upon delivery are not eligible for DEVAVIDA Purchase Protection.

How do I request a refund?

If you believe your order qualifies for DEVAVIDA Purchase Protection, please complete the form below and include clear photos if your item arrived damaged or differs from what was described.

Once we receive your request, our team will review the details and contact you with the next steps.

• Items delayed due to circumstances beyond our control (such as carrier disruptions, severe weather, war, civil unrest, or similar unforeseen events) are not eligible for DEVAVIDA Purchase Protection.

I placed my order as a guest

To request support under the DEVAVIDA Purchase Protection Program, you’ll need access to your order details. If you checked out as a guest, please use the order confirmation email to locate your order or create an account using the same email address so we can assist you.

Please complete the form below to request support under our Purchase Protection Program.

FOR MORE DETAILS, PLEASE REFER TO OUR POLICIES

REFUND POLICY

PRIVACY POLICY

TERMS OF SERVICE

SHIPPING POLICY

CONTACT INFORMATION

LEGAL NOTICE