SHIPPING & DELIVERY
WHAT ARE YOUR SHIPPING OPTIONS?
We offer a variety of shipping options based on your location, including standard, expedited, and express shipping. To choose the best option for you, please review the available choices at checkout. For more details, visit our Shipping Policy.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary depending on your selected shipping method and location. For estimated delivery dates based on your location, please check the product listing page and at checkout. For more details, visit our Shipping Policy.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Shipping times and options vary based on your location. We offer a range of shipping methods to accommodate different destinations. For detailed information on international shipping, please visit our Shipping Policy.
HOW CAN I TRACK MY ORDER?
You can track your order by using our tracking tool available at Track Your Order. Simply enter your order number to view the latest status and shipping updates.
MY PACKAGE IS STUCK IN THE SHIPPING COMPANY'S FACILITY! WHAT TO DO?
We're so sorry for any inconvenience caused by the delay of your package. Unfortunately, occasional delays at the shipping companies' facilities are beyond our control. Please reach out to your local post office for more information about your shipment.
While we can't be held responsible for carriers delays, we're here to help in any way we can. Feel free to text us, and we'll do our best to assist you throughout the process.
• We can guarantee ONLY crafting and shipping out your package within the your ship-by date.
• Shipping carrier delays are beyond our control, and WE ARE NOT responsible for them!
• Express Shipping upgrades are available at checkout for all products. Choose Express Shipping if you have a specific date in mind.
MY ORDER SHOWS AS "DELIVERED", BUT I HAVEN'T RECEIVED IT.
Unfortunately delivery companies occasionally pre-scan packages, causing a delay. If your order shows as 'Delivered' but hasn't arrived yet, please wait a couple of days, check with neighbors or nearby spots, and confirm your address accuracy. If it's still missing, contact us so we can work this out together.
We ship every order with a valid tracking number. While we aren't responsible for refunds or replacements for missing orders, we're committed to assisting you in locating your order or facilitating refunds through the responsible parties.
• Please, keep calm and reach out to us, we'd love to help!
WHEN WILL I RECEIVE MY ORDER?
Please, make sure to double check the estimated delivery dates for each product before placing an order. They show the soonest and the latest possible delivery date, keep in mind that we are trying to deliver every order as quick as possible, but sometimes delays with the shipping companies happen, especially in the holiday season.
• These dates are estimated, not guaranteed!
• We can not guarantee delivery before the end of the estimated time period!
• If you need an order sooner, please upgrade your shipping at checkout - we do offer multiple shipping options. The free shipping option is standard.
Each order is shipped with a tracking number so you can keep an eye on it, please reach out to us if you're having any troubles.
I NEED MY ORDER BEFORE THE ESTIMATED DELIVERY DATES.
If you need your order sooner, please see our shipping upgrades. We do offer Express Shipping for all products, select yours at checkout and you will see the new estimated delivery time frame.
• Upgrading your Shipping option will rush ONLY the delivery process, NOT the Production time needed.
• Please keep in mind that we are ONLY responsible for delivering within the estimated delivery dates (from the soonest date to the latest), although the orders usually arrive much faster.
• The Free Shipping option is Standard.
!!! Please, double check the estimated delivery dates before placing an order! Notes left upon ordering, such as "I need it by X date, please send it ASAP", "It's a gift, please deliver it in X days", WILL NOT be honored!
WHAT'S THE DIFFERENCE BETWEEN STANDARD AND EXPRESS SHIPPING?
With our Free and Standard Shipping options, we rely on local delivery services, typically USPS for the US, Evri or Royal Mail for the UK, Canada Post if you're in Canada and Australia Post in Australia.
However, keep in mind that delays beyond our control may happen with this option!
If you go for the Express Shipping option, your package will speed through DHL or FedEx, depending on your specific location and area.
We always provide a tracking number so you can easily check your shipping carrier on the order page. If you're having troubles accessing your tracking information, please don't hesitate to contact us. Keep in mind that tracking details might take a little while to update as your package makes its way to you.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping on orders over $60 within the US. Fulfillment time is 1-3 days for ready-to-ship products and 2-10 days for personalized items. Shipping times vary by location. All orders come with tracking info.
ORDERS & PAYMENTS
CAN I CANCEL MY ORDER?
• Within 1 Hour of Placing the Order:
We do accept order cancellations within 1 hour of placing the order. If you change your mind during this period, feel free to reach out and we will process the cancellation.
• After 1 Hour but Within 12 Hours:
If you wish to cancel your order after the initial 1-hour window but within 12 hours of placing the order, a 50% restocking fee will be applied. We strive to accommodate changes to your order during this timeframe, but please be aware of this fee.
• After 12 Hours:
We are unable to cancel orders that are beyond the 12-hour window from the time of placement. Orders that have surpassed the 12-hour mark are considered final and will not be canceled.
CAN I CHANGE MY ORDER?
- Within 1 Hour of Placing the Order:
We accept changes to your order within 1 hour of placement. If you need to make adjustments during this period, please contact us as soon as possible, and we will assist with your request. - After 1 Hour but Within 12 Hours:
If you wish to make changes to your order after the initial 1-hour window but within 12 hours, a 50% restocking fee will be applied. We will do our best to accommodate your request, but please be aware of this fee. - After 12 Hours:
We are unable to make changes to orders that are beyond the 12-hour window from the time of placement. Orders that have surpassed the 12-hour mark are considered final and cannot be altered.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major payment providers, including credit and debit cards, virtual wallets, and more.
• Please note that DEVAVIDA never receives your payment or credit card information directly; only your payment processor of choice handles this. For more information, visit our Privacy Policy.
DO YOU OFFER DISCOUNTS IF I BUY NORE THAN ONE ITEM?
Yes, the discounts we currently offer are:
• Buy 2 Items - Get 20% OFF - Use code: GET2 at checkout.
• Buy 3 Items - Get 30% OFF - Use code: GET3 at checkout.
• Buy 4 Items - Get 40% OFF - Use code: GET4 at checkout.
Plus, if your order surpasses $60, your shipping cost will be free of charge!
I DIDN'T SEND ALL THE NECESSARY INFORMATION FOR MY CUSTOMIZED ITEM! WHY IS MY ORDER DELAYED?
When purchasing customized products from us, you will be required to add all specific details in the listing's personalization bar and/or send your photos via email.
• If there are any missing details we won't be able to process your order!
• We will send you messages and if necessary emails!
• The maximum we will wait for you to reply is 24h in order to keep up with your estimated delivery date!
• Depending on the specific product, if you fail to reply in that time frame your order WILL get either sent to production as it is, delayed or cancelled and refunded!
! DEVAVIDA is NOT responsible if your order is delayed or the received product does not meet your expectations due to insufficient details or unresponsive communication!
HOW TO SEND A PHOTO?
You can upload your photo easily via the "Choose File" button on the product listing page.
Additionally, you can upload it as a message in our live chat by clicking on the image icon in the bottom left corner, or send it to design@devavida.com. In this case, please include your order number.
RETURNS & EXCHANGES
ARE RETURNS OR EXCHANGES ACCEPTED?
• We DO NOT accept returns or exchanges for custom made personalized products.
• We DO accept returns and exchanges for non-personalized products if the item is damaged, misprinted, or if there is an error caused by us.
If you wish to return or exchange your non-custom product you are responsible to send it back to our office at your cost. Once received in original condition, we will issue a refund or send replacement product.
If you receive an item that is damaged, misprinted, or incorrect in any way, please contact us as soon as possible so that we can address the issue and make it right!
HOW TO REQUEST A RETURN?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To request a return, please contact us at support@devavida.com or via the chat on our website.
Once your return is approved, we'll provide you with clear instructions on how to send your package back to us and full address. Please remember that we can only accept returns that have been authorized beforehand. Items sent back to us without first requesting a return will not be accepted. If you have any questions or need further assistance with your return, feel free to get in touch with us at any time. We're here to help!
Please, read our full Refund Policy.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
The time it takes to process a refund depends on your payment processor and can vary from a few minutes to a few days. For more details, please refer to our Refund Policy.
PRODUCT INFORMATION
HOW DO I DETERMINE MY RING SIZE?
To determine your ring size, wrap a line of paper or string around the base of your finger where the ring will sit. Mark the point where the paper or string overlaps, then measure the length with a ruler.
Compare this measurement to the following US ring sizes:
- Size 5: 49.3 mm
- Size 6: 51.2 mm
- Size 7: 53.1 mm
- Size 8: 55.0 mm
- Size 9: 56.9 mm
- Size 10: 59.0 mm
- Size 11: 60.9 mm
- Size 12: 62.8 mm
- Size 13: 64.7 mm
- Size 14: 66.6 mm
Use these measurements to find your ring size. If you need further assistance, feel free to reach out to us for help.
ARE YOUR JEWELRY PIECES HYPOALLERGENIC?
Yes, our jewelry is hypoallergenic, skin-friendly, and certified to be nickel and lead-free. We prioritize using materials that are gentle on the skin and safe for all our customers.
DO YOU OFFER CUSTOM JEWELRY DESIGNS?
Absolutely! We offer custom jewelry designs. You can explore our personalized models or reach out to us to create an entirely customized design that suits your unique style.
JEWELRY CARE
CAN I WEAR MY JEWELRY IN WATER?
Yes, our jewelry is waterproof and designed to withstand exposure to water. However, to maintain its shine and longevity, it's still best to avoid prolonged exposure to water and harsh chemicals. For more care instructions, check out our Jewelry Care Tips page.
WHAT SHOULD I DO IF MY JEWELRY GETS DAMAGED?
If your jewelry gets damaged, please contact us immediately for assistance. We offer repair services and can guide you through the process to restore your piece. For more information, visit our Jewelry Care Tips page.
HOW SHOULD I CLEAN AND STORE MY JEWELRY?
To clean your jewelry, use a soft cloth to gently wipe away dirt and oils. For deeper cleaning, use mild soap and water, then dry thoroughly with a soft cloth. Store your jewelry in a cool, dry place, preferably in individual pouches or a jewelry box to prevent scratching and tarnishing. For more detailed care tips, visit our Jewelry Care Tips page.
DEALS & DISCOUNTS
HOW DO I USE A PROMO CODE?
To use a promo code, enter it in the designated field at checkout. Some promo codes may be applied automatically. Make sure to enter the code before finalizing your purchase to receive your discount.
DO YOU OFFER GIFT CARDS?
Yes, we offer gift cards ranging from $10 to $500. They make perfect gifts for any occasion! You can purchase them here.
ARE THERE ANY SPECIAL DISCOUNTS FOR FIRST-TIME BUYERS?
EARN WITH DEVAVIDA
HOW CAN I JOIN YOUR AFFILIATE / INFLUENCER PROGRAM?
To join our affiliate program, visit our Affiliate & Influencer Program page for more details on how to apply and start earning with us.
DO YOU HAVE ANY JOB OPENINGS?
Yes, we do have job openings! To explore current opportunities and find the perfect fit, check out our Career Opportunities page. We look forward to potentially welcoming you to our team!
CONTACT AND SUPPORT
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact our customer service team by emailing us at support@devavida.com. Alternatively, you can use the live chat option available on our website for immediate assistance. We're here to help!
